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Refund Policy


Any non-delivered order is applicable for a refund upon request of the purchaser. If any order fails order verification, a complete refund will be issued to the buyer within 24< hours. Once receiving your order and viewing your product key there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, email info@krooot.com within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.

Delivery Policy

All codes are sent via email when an electronic payment has been approved by the bank. All order are sent via our site and is accessible 24 hours a day all week long.

Physical delivery of cards is only available in Kuwait and is only available with the Cash on Delivery option, a 2 KD charge is added for delivery.

Codes are sent instantly via our site, if you do not receive an email with 3 minutes then the email may have gone to your spam inbox.

All codes purchased from Krooot.com are available also in your Keys tab when you log on in the site.